Need a backup/restore that WORKS
Global restore FAILS.
I have backed up my PA DB occasionally, after I change settings.
My phone then died.
When I got PA (paid!) installed on my new phone (an S7, June 20, 2016), I tried restoring the last backup I made at the last settings change (2015-11-10), and it said INVALID FILE (or something similar).
If you're going to have a Backup/Restore system, please make sure it will WORK.
I can assure you that backup/restore works fine.
This feature is used by thousands of users every day without any issue. Please send me the backup file via email so I can check it (Settings/Feedback)
Thanks
-
@john
You can send me an email by pressing on Send email in Settings/Feedback
Thanks -
john commented
I am having the same problem. Still not resolved? Where can one contact you to sort it out? I am a paid user. Thank you for you app!
-
@Anonymous
What doesn't work exactly?
What happens when you select the backup file to restore and press OK?
In case of an error message, what does it say? Please send me an email with more detail so I can help (Settings/Feedback)
Thanks -
Anonymous commented
I am having the same problem. I like PA but might have to go with an app that allows for cloud backup and retrieval and thus more seamless transitions. I've been at this an hour and nothing is working to open the backup file.