I'm having 'Internal player: unknown error...' messages when trying to listen to a podcast

If you have an 'Internal player: unknown error...' message when trying to play an episode with Podcast Addict internal player, it can be because of one of the following issue:
  1. Network issue in case of streaming
  2. Corrupted/Truncated downloaded file (can be a podcast server issue or a Podcast Addict issue)
  3. Android unsupported format (missing codecs ?)
  4. Unsupported characters in the downloaded file name
  5. Your device mediaplayer service crashed and rebooting the device will fix it.
The app uses the device built-int mediaplayer service to play episodes. It means that when this kind of error occurs, Android mediaplayer service is the one returning the error.
If you have this error with one specific episode it might be a compatibility issue or a corrupted file issue, but if you're having this issue with every episodes, it might indicate that Android mediaplayer service did crash. In that case only rebooting the device will fix this issue.

If a downloaded episode fails to play, please try playing it with the device default player (you can use the Share button in the player screen to do so). If it works, then it looks like a Podcast Addict bug and I should be able to fix it. If it fails as well, then I won't be able to help, because the app (like most player app) relies on Android mediaplayer framework.
In that case the only workaround might be to try playing the episode with MX Player or VLC because they are using their own engine.
If it still fails, please check the file size using a file explorer app. If the file size is less than 1MB please send it to me so I can analyze it.


Since Android 4.6, Podcast Addict now allows you to use a custom player engine, so if the device fails to support the file encoding you can switch to the EXO Player either globally or for this specific podcast (Settings/Player/Audio/Engine)


Please send me a mail (Settings/Contacts) with the following information so I can try to find the root cause of this issue:
  • Android version
  • Are you streaming or playing a downloaded file
  • Podcast feed url (long press on the podcast and select 'Copy url to clipboard' to do so)
  • Episode name
Thanks

FAQ

  1. Getting Started...
  2. How to submit your podcast?
  3. Playback keeps stopping on my Honor / Huawei device
  4. Playback keeps pausing/stopping every X seconds
  5. Podcasts fail to resume and/or seeking doesn't work
  6. My Samsung device skips a lot when streaming on Android 6.x
  7. I don't like the Ad Banner. How can I remove it ?
  8. The player notification is NOT displayed anymore on Android Wear devices
  9. I'm having 'Internal player: unknown error...' messages when trying to listen to a podcast
  10. Why do I only see 'X' episodes when I knwo there are more available ?
  11. Where can I find the app Settings ?
  12. It looks like the app is using too much battery...
  13. How to control Podcast Addict from 3rd parties apps using Intents (Tasker, AutomateIt, …) ?
  14. Automatic update doesn't work since Android 6.x
  15. What does the 'Invalid stored block lengths' error means?
  16. How to import your iTunes subscriptions ?
  17. How to use Chromecast feature ?
  18. How to subscribe to an iTunes Podcast (https://itunes.apple.com/...) ?
  19. How to subscribe to an authenticated/premium RSS feed ?
  20. How to join the Beta program ?
  21. How to disable Last.fm scrobbling ?
  22. How does the playlist / continuous playback work ?
  23. How to Download/Stream over a 3G/4G connection ?
  24. How to switch between devices or flash rom without losing your data ?
  25. How To open the app on the screen of your choice ?
  26. Some of my podcasts are showing a 'Podcast not yet initialized...' message
  27. How to store episodes on the SD card ?
  28. I can't find a specific podcast in the app
  29. App fails to show artwork and to load downloaded episodes after Android 6.0 update
  30. How to download episodes automatically ?
  31. Automatic cleanup isn't working
  32. How can I 'listen to' a video podcast
  33. How can I unsubscribe from a podcast ?
  34. I cannot add to the Playlist anymore / the 'add to playlist' button has disappeared
  35. How can I backup my subscription & data ?
  36. How can I organize my podcasts ?
  37. How to customize settings per podcast
  38. How to customize podcast information like the name, artwork, categories, ... ?
  39. How can I listen to podcasts on my SONOS ?
  40. How to filter episodes ?
  41. Episode filtering doesn't work
  42. How to fix Playback stuttering issues
  43. Why aren't my episodes played in the playlist order ?
  44. How to search for a topic using an 'OK Google' voice command?
  45. How to I remove old episodes ?
  46. Does Podcast Addict support wearables ?
  47. How to subscribe to a SoundCloud podcast ?

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